Returns Policy
Our return policy does not apply to the refusal of delivery, return of delivery, perishable goods, items that have been personalised or custom made for you.
Bespoke Orders
When placing a bespoke order with us with a logo/text/phrase/slogan, etc., you agree to us publishing images of your finished item(s) on our website and for advertising purposes. You always have the right to request that we take down such materials at any point or not to publish them in the first place when placing the order. If such a request is made, we will take it down within 2 to 3 working days; however, we cannot recall any already distributed items.
Availability
We try to keep our site as up to date, however, we can not guarantee that all our products will always be in stock. If an item is out of stock we will aim to deliver within 30 days. If we cannot dispatch an item to you within the 30 days you can request a cancellation and we will cancel the order and refund your money in full.
Order Cancellations
For most items on our website, you have the legal right to cancel your order within 5 working days. If you wish to cancel your order you can notify us by contacting our customer services.
You cannot cancel your order if the goods that you have ordered are perishable goods or if the product is personalised or custom made to your requirements.
Due to the nature of our products, they are immediately sent for production. Please check your order during the order process and the confirmation email carefully (you may also print copy of your order upon payment if you are registered with us) as we cannot refund or cancel your order for personalised products which have been misspelt or you have had a change of heart.
Please note that we do not proofread or check personalisations due to automated system and product may come blank or with fixed design or fixed text if you do not enter any personalisation.
Delivery
We only deliver to destinations within UK. We will deliver the goods ordered by you to the address that you give us during your order process. We endeavour to dispatch goods on the day we specify within the product page, however, we cannot guarantee dispatch on that day or accept liability for deliveries made outside specified lead times. We also cannot accept liability or costs incurred due to failed or delayed deliveries where goods are sent directly from our manufacturers or for delays in the delivery caused by any third party. Dispatch times shown on the product description pages are indicative only, may vary during peak times or if the item is out of stock.
Orders will be dispatched with our chosen delivery method or for larger parcels a tracked service at the discretion of us. Goods returned described as undeliverable or not called for, will be subject to a redelivery charge. We reserve the right to wait up to 30 days from the date of dispatch before replacing an undelivered item. If you do not receive your order within 30 days from the ordered date, we do not take liability unless you notify us in writing or by email within 30 days from the order date.
Please note that all our items require production time and this is stated on individual product pages and delivery timescales are estimated.
Returned Orders
Any package that is returned to us as 'not called for' or for any other reason, we will notify you via your registered email address. If you do not re-arrange delivery with us, within 30 days of the notice, we will dispose of your package and no refund or compensation will be available to you.
Returns
We believe that you will be satisfied with your purchase. If you feel that you need to return an item, we will keep this process simple. These terms do not affect your statutory rights.
We have no liability to you unless you notify us of any damaged, defective or incorrect quantity items within 72 hours of delivery. You must return goods within 30 days of receiving, in an unused state complete with packaging and all components, and we will refund you the price you paid for that product including postage and package. Please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.
The cost of the return is your responsibility, except if the item is faulty, damaged or incorrect. We cannot be held responsible for packages lost in transit, we recommend sending the package by Recorded or Special Delivery services.
Our return policy does not apply to the refusal of delivery, return of delivery, perishable goods, items which have been personalised or custom made for you or you have provided incorrect or inaccurate information during the order process. If the goods that we deliver are not what you ordered or are damaged or defective, we will replace the goods.
Please note that product returns are not able to be accepted in person at our office address and you must contact us in writing or by email before returning the goods.
Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour on your computer monitor nor that any given image will reflect or portray the full design or options relating to that product.